Consultative, proactive communication.

Other laboratories simply send pathology reports. We work collaboratively with our clients every step of the way, taking not just a highly responsive approach to their needs, but a proactive one as well — because we understand how critical the answers we provide are to the decisions they make as clinicians.

Our client services staff provides direct, outbound communications with you or your staff on non-informative results, including the reason for the result and our advisement on specimen recollection. And our expert uropathologists consult directly with you on urgent or unusual diagnoses, or those outcomes that have inconsistency in correlation of clinical information to diagnosis.

This is how we ensure outstanding and timely communication and support at every touch point of our business.